Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Dalvey website and the purchase of goods from it. By using this site or placing an order, you agree to be bound by these Terms.

2. Company Information

Dalvey, Dail Nan Rocas, Alness, Highland IV17 0XT
Registered in Scotland: 99662
VAT Registration No: GB 424 06 96 61

3. Contract Formation

A contract between you and Dalvey for the sale of our products will only exist once an order has been accepted, processed, and dispatched. We reserve the right to refuse or cancel an order for any reason.

4. Pricing and Payment

Prices are displayed in the relevant currency for your region. Payment is due at the point of order. We take reasonable care to ensure that prices are accurate, but errors may occur.

5. Order Processing

We aim to process and ship orders promptly. In most cases, orders are completed and shipped on the same day or the next working day following receipt of the order. During exceptionally busy periods, there may be a slight delay.

Delivery and Returns

6. Dispatch Timeframes

Dispatch times depend on when the order is received, the volume of orders, and whether the item is personalised with engraving. Our team generally aims to dispatch within 1 working day. We will notify you if further delay is expected.

7. Delivery Methods

We offer a range of tracked delivery services. Availability and delivery speed depend on the destination country. Options typically include Standard and Express services.

Courier Transit Times

Once your order has been dispatched, it is in the hands of the courier. While we use reputable delivery services and most orders arrive promptly, we cannot guarantee courier transit times. Delays can occur due to factors outside our control, including customs procedures, local delivery issues, or extreme weather. We are not liable for any such delays.

8. Shipping Costs

Shipping charges are determined by destination country and order value. These will be shown at checkout. Free delivery may be offered above a threshold specific to your store view.

9. Delivery Locations

We ship to most countries but do not deliver to PO Boxes. Customers are responsible for any import duties unless we state otherwise. Most orders to the EU, US, Australia, and Canada are currently Delivered Duty Paid (DDP), meaning duties and taxes are included in the purchase price. However, we reserve the right to withdraw DDP shipping to any country at any time. Should this occur, we will update the relevant shipping information on our product pages and at checkout accordingly.

10. Personalised Orders

Many of our orders are personalised with engraving. Our engravers are trained to be accurate and prompt. If they detect a potential error, they will try to contact the customer before proceeding. However, customers must ensure the accuracy of their personalisation details.

11. Customs and Import Duties

For most major markets, duties and taxes are included in the price. For other regions, import charges may apply and are the responsibility of the customer. Customs clearance delays are beyond our control.

12. Lost or Delayed Orders

In case of non-delivery, please contact us. We will investigate with the courier and take action, including resending or refunding the order where appropriate.

13. Returns and Refunds

Items may be returned in line with our Returns Policy. Personalised products are non-returnable unless faulty. Contact us promptly with any issues.

14. Limitation of Liability

To the extent permitted by law, Dalvey shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use or inability to use our products or website. Our maximum liability for any claim shall not exceed the purchase price paid.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

16. Privacy and Cookies

For details of how we use your data, please refer to our Privacy Policy. Use of cookies is managed via the OneTrust cookie banner and explained in our Cookie Policy.

17. Contact Us

You can contact us at: enquiries@dalvey.com
Address: Dalvey, Dail Nan Rocas, Alness, Highland IV17 0XT

18. Intellectual Property

All content on this website, including text, images, designs, logos, and graphics, is the property of Dalvey or its content suppliers and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without prior written permission.

19. Force Majeure

Dalvey shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, governmental actions, or failures of suppliers or service providers.

20. Amendments

Dalvey reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of the website or placing orders constitutes acceptance of the revised terms.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Dalvey with respect to your use of the website and the purchase of goods, superseding all prior communications and agreements.

23. Third-Party Rights

No person other than you and Dalvey shall have any rights under or in connection with these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

Delivery and Returns

See the Delivery and Returns sections in the Terms and Conditions above.

Privacy Policy

1. Introduction
Dalvey is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us online or place an order through our website.

2. Who We Are
Dalvey is the trading name of Grants of Dalvey Ltd., registered in Scotland (99662).
VAT Registration Number: GB 424 06 96 61.
Our registered address is Dalvey, Dail Nan Rocas, Alness, Highland IV17 0XT.

3. What Data We Collect
We may collect the following types of data:

4. How We Use Your Data
We use your data to:

5. Legal Bases for Processing
We process your data on the following legal grounds:

6. Data Sharing
We only share your data with third parties when necessary to provide our services, such as:

These processors are bound by strict confidentiality and data protection obligations.

7. International Transfers
Some of our service providers are located outside the UK and European Economic Area (EEA), including in the United States. Where we transfer data internationally, we do so in compliance with UK GDPR requirements (e.g. via Standard Contractual Clauses or frameworks deemed adequate).

8. Data Retention
We retain your data only for as long as necessary to fulfil the purposes we collected it for, including any legal or reporting obligations. This typically means retaining order data for up to 7 years.

9. Your Rights
You have the right to:

To exercise these rights, contact us at info@dalvey.com.

10. Cookies
We use cookies and similar technologies to enhance your browsing experience, deliver personalised content, and analyse site usage. You can manage your cookie preferences at any time via our OneTrust cookie banner.

11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or legal requirements. We encourage you to review this page periodically.

12. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact us at:

Dalvey
Dail Nan Rocas
Alness
Highland IV17 0XT
Email: info@dalvey.com

Tel: +44(0)1349 884111

Email: mailorder@dalvey.com

Dalvey, Alness, Highland, Scotland, IV17 0XT